The Fern Residency Gandhinagar, Series by Marriott

We had a great meal at Amara Restaurant, with tasty food and a really pleasant dining atmosphere. The rooms were comfortable and well kept, and the staff were courteous throughout our relaxing stay. It's nice that the property is now part of Series by Marriott under Marriott International, with Marriott Bonvoy members able to earn and redeem points at Marriott hotels worldwide. Gandhinagar made for a comfortable, memorable stay here.

The breakfast buffet had a generous spread, with chefs working the live counter, and the property was well managed and maintained. PRATIMA at the front desk deserves a special mention for her hospitality, customer service, and for accommodating my room preference. In-room dining prices were fair, though consistency in service and presentation could be better. I ordered tandoori chicken salad on two days, and the portion, ingredients, and presentation differed each time. On separate days I ordered double dal tadka and dal palak, and cut onion came on the side one day but not the other. Pratima's thoughtful gestures made the experience especially good, and I'll gladly return.

The freezing AC made it impossible for us to sleep. We couldn't control the temperature, and several technicians came by without resolving it through the night. When we raised it with Chief Manager Kamlesh, he said the team didn't want to disturb us at night. We were already awake from the cold, and a room change should have been offered if they couldn't fix it. The next day, we were told repairs would take “hours,” which showed little urgency. Even getting simple bread took over 50 minutes, then we were told it wasn't possible. There was also washroom leakage and housekeeping responded extremely slowly. Room allotment was delayed despite our confirmed booking, and we were told to wait until other guests checked out. That points to poor inventory management and lack of preparation. My stay at Fern Gandhinagar (Marriott Series property) was a serious failure of basic hospitality, with repeated operational problems and dismissive management responses. I genuinely wish I could give a negative rating. I question the property's service standards and accountability. A Marriott-associated hotel should meet professional hospitality benchmarks, but this fell short of basic expectations. Senior leadership needs to intervene urgently.

Madam Konika always shows my child affection and gives them special attention, which made our visit even nicer. We went to Amara Restaurant with my husband and child, and enjoyed the tasty food and plenty of choices. The staff were courteous and well behaved, and they even brought French fries for my child when I asked. It was a great experience. I'd happily return and recommend the restaurant.