Ravi M.
After I called customer care again and spoke with the manager, he moved me to a roomier room with a bathroom and shower. That was a big improvement over the very small room I was first shown, which had no shower. I had booked Balajee residency through the OYO app, where the listing mentioned amenities like AC and a geyser. At check-in, the manager said I had a non-AC booking. Customer care also said the hotel was non-AC and that I hadn't paid extra for an AC room. Later, the manager said AC rooms couldn't be booked online.
