Leena K.
We booked two rooms for one night with family, and the condition of what we were given was unacceptable. We weren't shown the rooms before checking in, despite any claims to the contrary, and we have photos and videos documenting what we found. There were cockroaches in the room, beneath the cot, and in the washroom. The commode, taps, and basin were in such poor shape that the bathroom was unusable. Switchboards were broken, there were no towels, and the rooms had neither TV nor AC, despite what we expected from the booking. At the restaurant, we asked for hot coffee and got it cold. Even though we understand this was booked at the last minute, that doesn't excuse rooms being handed over in this state. The hotel needs major work on its facilities, basic service, and management accountability. I can't recommend it to families or anyone who expects basic hygiene and comfort.
