Fabhotel Royal Residency Ii

I’ve stayed here many times and usually appreciated the service, but what I saw during this visit made me leave. A staff member supervised while the same brush was used on the washbasin and toilet. That’s unhygienic and unacceptable, especially since I was traveling with my family and no longer felt comfortable staying. I doubt management will take corrective action or reassure guests that cleanliness and safety matter. They need to review their housekeeping practices, because this puts guests at risk and damages the property’s reputation.

The room was dirty, with dust on the table, a cockroach in the bathroom, and a bad smell. I canceled the booking and went elsewhere. Fab hotel’s app showed room photos that didn’t match what I found, and I still haven’t received the refund I requested. I’d tell Fab hotel management to inspect rooms properly before putting them on the website, for the sake of both their business and their customers. Really disappointing.

The room itself was okay, quite large, but had old fittings. Getting it was a mess. First I was told the hotel was full, then the desk guy handed me a key and took it back, saying MMT hadn’t sent an OTP. After three calls with MMT customer care, I finally got a room at 12:30 AM, nearly an hour and a half later. The front desk guy was rude and treated me like I was begging. At checkout, I had no hot water and was told to bathe in another room. An older man who came to direct me acted as if it was my fault. Later, a polite staff member asked for my phone so I could leave a rating, apologized, and was the only person who showed customer care. When I said I wouldn’t hand over my phone or rate, the front desk guy acted as if I’d wronged them. I wouldn’t trust the positive reviews, they seem to be posted by hotel staff. Worst experience I’ve had.

The room service was poor, and I couldn’t use either the AC or TV during summer. AC in room 310 wasn’t working, so at 10:30 pm I asked to move and was given room 210. Its AC was broken too, and the TV socket was faulty. Very bad experience at fab hotel Royal Residency 2 Lakdi ka pul Hyderabad.