OYO 17209 SIlverKey Malikarjuna Residency

We booked two rooms for five people and three days, and got sick of how filthy they were. Lizards, cockroaches and other insects were all over the rooms, and two of us got sick during the trip. When we arrived at 10pm, we asked the receptionist and owner for a better room, but were told, very surprisingly, that all the rooms were like that. The AC barely worked, and gaps let mosquitoes in. They also made us pay the full three-day amount at check-in, so we had no option to move to another hotel. Breakfast was a waste: the idly was too hard to bite, and the roti was impossible to eat. After the trip I called Fab Hotels to complain. They need to fix this immediately for future guests.

We stayed for two days in a spacious room, and having rooms in one 3 bhk apartment worked well for a family. The service, though, was below average. The lift was out for a day and a half, and nobody seemed concerned about fixing it. The breakfast wasn't worth the quality or quantity, and the room doors didn't work properly.

I changed rooms three times, and every room had bedbugs and cockroaches, plus stains on the walls. The linen was filthy, with blood stains visible in the pictures. I'd skip this hotel unless you want to share your bed with bugs.

I booked through Booking. Com because I'd had a good experience with a Fab hotel in Hyderabad the year before. The photos looked good and the rooms seemed clean. We arrived after a long journey at 11:30, and reception asked whether I wanted to see the room before paying. I should have checked, but it was late and I just wanted to sleep, so I paid and checked in. That's when it all went downhill. The room was disgusting, and the property was far below a hygienic standard. There were all kinds of stains, including PAN and waterlogging, and cockroaches ran around. The sheets and pillows were yellow and stained. The room had just one dim amber light, and the bathroom was awful. Reception kindly showed us other rooms, but they were even worse, so we walked out. I immediately called Fab hotel to report the emergency. They kept me on hold for nearly 15 minutes. It was around 11:45pm, we were exhausted, and we'd already left to look for another place nearby. The support agent asked for photos and videos. I offered to let a field executive inspect the room, but they wouldn't do that, so I had to drive back and take pictures and videos as proof. Fab Hotel customer support was another ordeal. After almost 10 emails and 20 calls, and repeated explanations to support staff who behaved unprofessionally by disconnecting my calls, they eventually said the area manager had checked the hotel and found it clean. How could I trust that an executive had actually gone there and judged it clean when my own photos and videos clearly showed the room's condition? They refused to share the executive's report, photos or videos, and said they couldn't refund me because the field executive had found the place fine. The issue isn't just the refund. It's how a hospitality business treats customers and takes them for granted. They knew I wasn't local and probably didn't have the means to chase them for my money. I'm sure others have faced this too. They made up a story and said they couldn't do anything. At the very least, an apology by email or phone for what my family went through at midnight would have made a difference. This needs to stop.