OYO 79859 Hotel Mamre

There was a serious water supply problem on the third day, apparently because the water tanker hadn’t arrived on time, and there was no water until the afternoon. They didn’t provide packaged drinking water either, so guests had to fill bottles at the ground floor dispenser. The electricity also went out a number of times. I booked online from 9AM, but they asked for rs300 for early checkin when I arrived, and there was no wifi. Online complaints don’t seem to lead to any effort to change things. This oyo hotel needs to change how it treats customers, and no one should stay in such an undesirable location.

They let you bring in outside food, which was the only good part for me. The rooms were just OK, not very clean, and mineral water wasn’t provided as mentioned. Room service could improve a lot, and I didn’t have a very good experience.

They checked me into the room without me being there, then demanded extra money even though I’d paid the full amount in the OYO app. The response was bad. When I refused to pay more, they didn’t allot the room and wouldn’t refund me. The whole thing felt completely fake and like a way to steal money. Can someone suggest how I can get a refund?

We left after seeing how sick, cheap, and unprofessional the place felt. The two guys, who seemed to be from hariyana, were rude and blunt. They told us to either pay and stay while putting up with the missing basics. The hotel is in a narrow lane in an overcrowded, slum area where daily wage labourers mostly stay. As soon as you enter, they ask for payment, so I was lucky I asked to see the room first. It was covered in spider webs, with lots of dirt on the floor. In the wash room, the taps were yellowish and the pots had turned yellow to black from lack of maintenance. There was cigarette smell in the room and corridors, as if someone had used the room before us, and we saw bunches of ladies' hair on the floor. When we asked for water, they said they’d serve it in the next 2 hr because the refrigerator was down. The TV was down too, and they said there was no Wi-Fi. They also said they didn’t serve breakfast, even though it had been confirmed when we booked. Whoever calls this a good or best hotel experience, it seems the owners have paid handsome amounts for fake reviews. Beware, they don’t fit the hotel industry and should be cleaning garbage, given the environment around them.