Amit S.
I booked through Agoda, but the receptionist insisted rudely that I show my Aadhaar card, refusing my driving license and voter ID. The staff wouldn't check me in without Aadhaar, despite government guidance on protecting that data. They also said the Agoda rate was too low and told me to cancel. I called Agoda customer care and waited over 35 minutes; they said the hotel had agreed to the booking. Still, the hotel denied me entry again and pushed me to cancel. Agoda wouldn't refund me, so I lost money and went through needless stress. Both Agoda and the hotel acted unethically. I strongly advise against booking here.

