SSR Ikon Suites

This was the worst stay I’ve had through MAKE MY TRIP. I booked two nights because I was overconfident, and it was a waste of money. After check-in, there was no drinking water in the room. The receptionist told me to buy a bottle at the reception, though it should have been complimentary. The bathroom had no toiletries or towel. After I called reception again, they gave me a towel, but I had to order toiletries through insta mart. The next morning I needed an iron, which Make My Trip listed among the amenities. I travel and stay in different places for business, so I don’t carry one and usually choose hotels with this amenity. The receptionist told me to find an outside laundry service and give my clothes to them, although laundry was also listed in the amenities. After a heated discussion, he gave me the manager’s number. The manager said he’d update me, but I got no response for an hour. I complained to Make My Trip and asked to cancel the second night. I’d already checked out and handed over the key, and had to go to a meeting in a crumpled shirt. When MMT contacted the hotel, management said I left because of the iron issue and that they had done nothing wrong. While I was asking for the promised amenities, staff said, “this michu only we can do, if you want you can stay”. MMT then told us there was no issue with the hotel. Because of this, my whole organization decided to stop booking through MMT and marked this hotel as “Don’t book at any circumstance”.

I was left dealing with a mess after booking Hotel Botanica through Fabstay with breakfast and lunch/dinner included. At check-in, the receptionist said there was no food service and that Sharik, the local area manager, planned to move me to a nearby property. Nobody had told me about this by email or otherwise. When I called Sharik, and later spoke with a woman from his team, they said I had paid too little and would need to pay extra for meals. I also couldn't get help through the app's customer care number, and the WhatsApp number sent with the booking confirmation was out of service. I had to get the local manager's contact details from the Botanica receptionist. This experience has put me off using Fabhotels for bookings or any other service.

The rooms were clean and nice during our two-day stay, but we ran into problems with the service. Even though we'd booked in advance, they asked us to pay extra when we arrived, and the staff weren't friendly. Proper service was hard to find.

Breakfast was included in my booking, but the hotel has no kitchen. They got it from a local shop only after we asked several times. The stay was poor otherwise too, with almost no amenities beyond a towel and a Medimix soap bar. Even the pillow covers looked visibly dirty.