Super Collection O PNR COMFORT KHAIRATABAD

I stayed for 3 days, and nobody bothered with housekeeping or cleaning. They don’t provide drinking water in the rooms, so you have to buy a bottle. The staff seem more interested in serving OYO couples who check in for 2-3 hours than other customers. They’re very neglectful and don’t care about service. If the AC works, the TV won’t, and they say that’s just how it is. If you don’t want to stay, they tell you to leave, but you won’t get your money back. I wouldn’t recommend this place to families.

2025-12-12 They made me wait 2 hours even though plenty of rooms were available, then demanded extra money to give me a room right away because I booked through the OYO app. The staff were rude and unprofessional, and asked for extra money at every turn. When I refused, they argued and told me to contact customer care. OYO support eventually got me a room, but the AC and TV didn’t work, and neither did the fan. I complained again, and although the owner said everything worked, I had already uploaded photos to OYO as proof. OYO moved me to another room, but its AC and TV also didn’t work. They again asked for extra money for an AC room. I refused, then ended up settling for a normal room after paying ₹300 extra, which was totally unfair. This was the worst staff behavior I’ve ever seen. It wasn’t worth the money, time, or stress. Families should avoid this hotel completely.

The smell was like a fish market, the rooms were cramped, and dirty sheets had pests crawling over them. When we checked in and saw the room, I hoped the receptionist would find an excuse to cancel our stay. He did, by falsely claiming there were no AC rooms and pushing us toward a non-AC room to get more money. That turned out to be a blessing, since we left right away and booked a proper hotel, Treebo, across the road. Getting even 25% of our advance back was another nightmare because of OYO customer care. The whole thing was a hassle, and staying there would have ruined our trip. This is a third-class lodge, not a hotel.

My room smelled unpleasant, had cockroaches in several places, and the bathroom flush was damaged. The AC and TV didn’t work throughout the stay. I was promised a premium room but got a medium/standard one for ₹1200 for one day. When I asked to stay just four hours longer, staff demanded another ₹800, which was unreasonable. I asked three times for a fresh bedsheet, but they never changed it. The one provided was dirty and stained. Staff were rude, and at check-in they didn’t clearly tell me the room’s location or floor. This was extremely disappointing for a hotel claiming to offer premium service. I’m asking for an urgent review of the matter, a refund for the unsatisfactory service, and steps to prevent this happening to future guests.