Fabexpress Ritik

We checked into rooms 303, 304, and 305 at FabExpress Ritvik. Rooms 303 and 305 had no geyser or hot water, so my whole family had to share the bathroom in 304, delaying our travel plans. The geyser in 304 also barely worked and gave only lukewarm water. There were ants and lots of mosquitoes in 303, with no repellent. None of the rooms had pillow covers, the bed linen was dirty, and the WCs were dirty and broken in all three. We also never got a key for 305, so we had to move all our luggage into 304 to keep it locked and safe. The neighboring room was occupied by hotel staff, and there was a lot of disturbance all night. With these problems, I can’t keep staying here with my family and will check out on 30th Dec instead of 31st Dec. As you said on the call, FabExpress denied a refund. That’s highly unethical given how poor the hotel is. I booked through the Make My Trip Application and want a refund or full compensation for this horrible experience. I hope you understand how serious this is. You wouldn’t want to travel to a hotel like this with four family members who are senior citizens.

I booked four rooms online through the fabhotels application before arriving with my family on 19th May 2024, and paid 25% in advance to confirm them. When we reached late in the evening, the owner/manager wasn’t happy with the rate and said it was too low due to a Fabhotels mistake. He said the hotel and rooms were premium and in a rich area, and he wouldn’t let us stay at that tariff. He called a fabhotels manager and said it was the application's mistake, that the rooms had been booked at too low a price, and that he’d speak to them about shifting us elsewhere. We were tired after a long journey, but he wouldn’t let us check in despite our confirmed booking and partial payment. We waited an hour at reception. I called fabhotel customer care, but the executive put me on hold for around 10-15 minutes and never came back. With my aged parents and other family members there, I felt helpless and stuck. Around 9:30 pm, I asked again for rooms. He demanded around 2000 rupees extra on top of the booking amount or told us to go elsewhere and cancel. I politely refused and kept asking. Then he offered three rooms instead of four at the booked price, but still wanted 800 / extra. I refused again. In the end, since we were tired, visiting indore for the first time, and customer care wasn’t responding, he gave us three rooms. I had to pay for four. The lift didn’t work, and he put two of our rooms on the third floor, which I believe was intentional because I refused the extra charge. We had to take the stairs. Electricity on that floor kept fluctuating, the hotel needed electrical maintenance, the AC didn’t work properly, and the lights kept switching on and off all night. I wasn’t happy with the service. The rooms themselves were good, the hotel is on a main road near a residential area, and the staff helped us park our two cars in front.

Hello all. We stayed with family on the night of 16 dec 2023. Don’t trust the ratings, they’re all fake. The room was very dirty, the door lock was broken, and there was no hot water as promised. The bedsheets had cigarette holes, and the toilets were dirty with ghuthka and paan spit. The receptionist was nice but had no authority to make changes. I’d advise against booking here through any online platform or in person. Try another hotel, perhaps in a different area that feels safe for a family.

That night at ritik hotel was awful, and I wouldn't tell anyone to stay there. The service was terrible. There were no door locks, no geysers, and no towels. Bathroom doors didn't work, and the dustbins were extremely dirty. I contacted fab express too, but it was midnight, around 12, and I couldn't get much help.