Peppermint Hotel

The rooftop was a lovely place to unwind with live music, and the singer was amazing. We had a great time there. The first-floor restaurant also had good staff and very prompt service. Our room was spacious, clean, and comfortable, and the staff were professional with excellent housekeeping. The food was good, though it could be better.

Rajveer Singh was the standout part of my stay at Souvenir Peppermint Hotel. He was welcoming, courteous, and attentive throughout, always ready to help with a genuine smile. He made sure the details were taken care of and went out of his way to make me comfortable. I’m grateful for his care, and I’d recommend the hotel because of the service he provided.

I’ve stayed here regularly, so this visit was especially frustrating. I asked specifically for a king-size bed with one proper mattress. The first room had two mattresses pushed together, and the alternative I was shown had the same setup. A housekeeping staff member later showed me a room with the bed I wanted, but Aashis from the front office told me to leave, saying it was already booked. That didn’t seem to be the case. The dismissive handling and poor coordination aren’t what I expect as a loyal guest. The food was also far below standard this time. I hope management takes this seriously. I’ve preferred staying here, but this makes me reconsider. Better staff coordination and attention to guest needs would help the hotel keep its standards.

The food tasted very good, and my stay was good overall. The reception and restaurant teams could be more welcoming and courteous. The washroom needs renovation, and the basin tap runs so strongly that it wastes water. The TV in the room is small.