Aarav M.
I booked the hotel for the full two days of my function, four to five months in advance, after they promised all the facilities. Once the event started, getting staff service was a struggle. They initially refused, then agreed after a lot of back and forth. The lift was only partly working and wouldn't stop on the second floor. They kept asking for money, and at the end I had run out of UPI transactions and had no cash. When I asked for time, the receptionist said the owner had told them not to let us leave until the remaining amount was paid. This left me and my guests upset.
