Collection O Calvathy Road Near Fort Kochi

I was refused check-in even though I'd booked a month earlier. The receptionist had apparently given my room to someone else, possibly for more money, and was rude and ill-mannered. This place is listed under a different name online but is called AVVA. The owner should replace the receptionist. There was no hospitality, just stubborn and dishonest behavior. At 1 am, with no other choice, I had to move to another property belonging to the same owner, Blue Diamond Lodge market road. That room was even worse, filthy and unhygienic, with no locks or security. It felt like they were just running a business without providing customer service.

We came from Assam to explore Cochin, but this was the worst stay of my life. It was already late, and our three-year-old was asleep, so we stayed that night. Otherwise, we wouldn't have remained there even for one night. The sheets and blankets were black with dirt and covered in oil stains. We asked for replacements, but those were just as dirty. Cockroaches and other insects crawled around the room and on the bed, and mosquitoes kept buzzing in our ears. We asked for insect spray. There was also a lot of shouting and noise outside at night, as if people were fighting. My husband complained, but it continued. The sheets wouldn't stay put, and we kept ending up on the bare mattress. The bathroom had no clothes hanger. We had booked two days online, but left the next day and asked for a refund. The hotel refused, and we didn't have time to argue, so we left without one. Finding another hotel wasted a lot of time we could have used differently. I'd rate it below zero if I could.

The room at the second property was in terrible shape: the room and bathroom smelled foul, the bed and pillows were dirty and smelled bad, there were no towels, soap, shampoo, or body wash, and the AC remote didn't work. At the first property, I saw another guest complain about bed bugs and ask for a refund. There was no apology, accountability, or basic service. I had booked the night before, but when I arrived late, they said all rooms were occupied and refused to check me in. Nobody had told me my booking wouldn't be honored. They claimed they'd tried to call, but I had no missed calls or other message. Instead of taking responsibility, they told me to travel about 30 minutes to another property of theirs at my own expense in the middle of the night. That disrupted my plans and defeated the reason I'd picked that location. When I asked to cancel and find somewhere else, they said there'd be no refund and that, since it was under OYO, I would have to contact customer care myself. They made no effort to resolve a problem caused by their own negligence, so I had to go to the second property. An extremely disappointing experience.

The rooms were filthy, dusty, and unsettling, and the place appears under the names AVVA or Hotel O Vasco D gama Square, rather than being visible on Google Maps. They gave us a used room that hadn't been cleaned. The pillows and sheet stank, and when we asked for clean ones, the receptionist said they had no fresh sheets or pillow covers. His number was unavailable too. The receptionist was rude, untrustworthy, and impossible to approach. The owner should replace him. He treated guests like peasants, with stubborn, false behavior and no manners or hospitality. There was no room service, and he took guests for granted. Rooms, service, and cleanliness all get zero.