Shri Mahalaxmi Yatri Niwas

The washrooms were filthy, and the woman attending to us was rude and kept answering back. A very bad place. Don't go.

I was exhausted when I arrived around 6 am, and the reception guy's awkward reaction and gesture as I was leaving didn't sit well with me. I went to see a dormitory, but the price was 500 and I didn't like the place, so I declined. I then asked about bathing, was quoted 100 rupees, politely said no, and started to leave. I have no complaint about the prices themselves, since it's their property and they can set them. But given the rooms and their condition, the rates don't seem justified. They should at least be polite and treat tourists well.

The toilet was filthy and outside the room. We checked in on 26 June 2017, and within five minutes we had vacated the room. I was surprised that none of the Rs. 900 I had paid was returned. My receipt was No 081. My family and in-laws were with me, and after constant travel I was exhausted and dizzy from nearly 10 hours of driving. I expected a cancellation penalty to be deducted, with the rest refunded. Room cancellations happen everywhere, though the charges may vary. Mr. Sanju Kajawe, who handled my booking, called someone he said was the owner of the Bhakt Niwas and passed me the phone. The man said a refund wasn't possible. Mr. Bhosale, please help me as soon as possible. Mahesh Patil Mumbai

Please don't book or recommend this hotel. Six people in my party, including my parents, arrived at 5 pm after a day's travel, but were told there was no room and they'd have to wait until 7:30. They eventually went to another, better hotel. I'd booked two rooms a month ahead and confirmed them. I had asked for a western toilet on the first floor and was told that could be arranged. When I called a week before arrival, they confirmed again. Then, on the day my parents were coming, Mr. Bhosale and mr. Richoli said the rooms would be on the second and third floors first, with a move to the first floor the next day. I confirmed the 5 o'clock timing. When I called about the wait, he answered arrogantly, saying that if rooms weren't available, how could they give one, then hung up. It was a very bad experience.