Hotel Aga Beg's

It’s in a good spot near Taj Hotel, and prices start at 3000₹. The rooms are just okay. Keep in mind the hotel is on the third floor and there’s no lift.

We lost more than an hour walking around to find another hotel after they refused to honor our booking. We did eventually find a better place for a more reasonable price, though it cost us much of the afternoon. We arrived in the middle of the day, and I can only imagine how stressful this would be late in the evening. I wouldn’t book here if you need to be sure of getting a room at the rate you reserved. We had booked one night through Booking dot com for 1,536.64 including tax. At the hotel, they demanded 2,800 instead. They said the reservation had been cancelled because they’d called us and we didn’t answer. Our missed calls showed one call at about 1.30 in the afternoon, an hour before we arrived, while we were on the flight to Mumbai. That was already well after check-in time, and they made no further attempts to contact us. When I asked why they cancelled, they said the price was too low. They couldn’t explain why they had listed the room at that price in the first place, and kept insisting that we pay more. They didn’t apologize for the trouble. A room was clearly available, but they wouldn’t honor the price we’d booked. They told us to contact Booking dot com, though the cancellation was their doing, so I don’t know what they expected Booking dot com to do. I checked online and saw rooms still being offered for other dates at the lower rate. I’m guessing this is how they do business, counting on people to pay the higher price when they arrive because finding somewhere else at short notice is difficult. If you feel like wasting time, Hotel Aga Begs is for you.

The room had a cigarette smell, and at night they didn’t provide proper blankets. There was no water in the washroom, and the staff wouldn’t even talk to customers. The hotel is on the third floor with no lift. A rubbish hotel, with bad staff. Don’t waste your money here. 😔

They only take cash, no cards. Their English is very limited, so I needed a local friend to speak with them. The staff denied my booking and kept telling me the reservation didn’t exist, that it wasn’t their fault, and that I had to sort it out myself while still paying the full amount. I’d already checked the booking with them the day before, but they wouldn’t listen or try to find out what went wrong. They told me to contact Agoda customer service and nearly threw my passport back at me. They were just lying around when they were supposed to receive a new guest. The hotel isn’t where its map location says it is, and it took me a while to find it. The attitude was downright rude and showed a serious lack of work ethic. I’ve never had service this lousy, and I feel awful. I hope nobody else has to feel this way.