Zoya P.
I booked after finding the hotel on Google, where it had good reviews, and paid through a site that presented itself as the official website. After check-in, the owner said the hotel hadn't received the money and told me the booking was actually through Stay Book. I had to call Stay Book several times to confirm payment. They said the amount was wrong and asked for another Rs. 300. I paid, but they still didn't confirm it, and the hotel owner asked me to pay the same Rs. 300 again. There was no coordination between the hotel and Stay Book. The place itself was small and sweet, but overpriced for a room missing advertised facilities, including free toiletries, a hair dryer, mini fridge, electric kettle, tea/coffee maker, and more. Between the misleading booking process and poor customer service, it was a terrible, disappointing experience. Think twice before booking, especially through Stay book. I wouldn't recommend it.
