FabHotel Prime Indeedcare

There was no staff around, and the place wasn’t clean. We ordered food at noon, but it still wasn’t ready by 2 pm. Agoda had listed this as one hotel, but when we arrived it turned out to be a different one, Icon Heritage. The rooms were substandard for the huge amount they charged. We were scammed through Agoda. Never book here.

The stay was horrible, and I want a refund for the full amount we paid for two nights. The property is large, but it was shabby, dirty, and not maintained. We couldn’t even get plates or glasses because staff simply refused our request, and room service was poor. Staff handling food orders had an unpleasant manner and gave off a bad vibe. At reception, they offered us a room without a TV, and the AC remote didn’t work. They brought a TV after we asked, but still wouldn’t install it. The reception staff should be better groomed and educated.

The property felt unsafe and poorly managed, with no security staff anywhere on site. It’s a large, isolated hotel, and having nobody to rely on in an emergency was a serious concern. We also had two power cuts in one day. When we checked in, there was no bottled water, soap, or toiletries. It took four calls to ask for them, and after 2-3 hours we got just one soap. Nothing was replenished during the stay. The room had a lizard, and there were plenty of mosquitoes and insects. The pool wasn’t regularly cleaned, and the toilet beside it couldn’t be used because a pipe wasn’t connected. After meals, plates were left outside all night, drawing ants and stray cats. I worried they might be reused for other guests. We stayed for two days, but the whole experience was far from satisfactory. We had booked it as FabHotel Prime Indeedcare Resort, Bakkhali, but the sign at the property said Icon Heritage. It was confusing to find while carrying luggage, and the unpaved approach road meant local autos wouldn’t go to the entrance. We had to walk nearly 400 meters with our bags. The hotel grounds are spacious and have palace-like architecture, but the place is still under construction, so the unfinished surroundings spoil the potential charm. There was a serious shortage of staff. The same person handled reception and room service, with no dedicated room service available. Even basic food orders took 1.5 to 2 hours. The hotel is nowhere near ready to host guests. It needs major work on staffing, hygiene, infrastructure, basic services, and guest security. Management should temporarily shut it down, fix these issues, and reopen only when it’s safe and comfortable for guests.

The rooms had a lizard, mosquitoes, and other insects, and the pool area was poorly maintained. Its nearby toilet couldn’t be used because the pipe wasn’t connected. After meals, plates were left outside, attracting ants and stray cats, which raised hygiene concerns. The place is still under construction, with unfinished surroundings. Although it has spacious grounds and palace-like architecture, the potential charm is lost in its current state. There also weren’t enough staff: one person was handling several roles, and food orders took 1.5-2 hours because there was no dedicated room service. The booking name was FabHotel Prime Indeedcare Resort, Bakkhali, but the property was called Icon Heritage when we arrived. That caused confusion while we were carrying luggage. The access road is unpaved, and local autos wouldn’t go all the way to the entrance, so guests have to walk 400 meters with their bags. Power cuts and delays getting basic supplies like bottled water, soap, and toiletries added to the problems. The hotel needs to address staffing, cleanliness, infrastructure, and basic services before it can offer a safe, pleasant stay.