Asha T.
Both customers were left fed up and upset after waiting so long for their food. I was the Zomato delivery partner and heard their concerns firsthand. One order was canceled because of the delay, and I received both orders only after an hour and fifteen minutes. They'd been waiting with empty stomachs, and the food took around an hour and forty minutes to arrive. What do you expect people to feel after that? This happened when the orders were assigned as a Zomato multipickup. Whether it was negligence or irresponsibility from your staff, the delay reflects badly on your hotel and spoils its reputation. Food deliveries should be handled promptly. Please read this and try to do better.
