Zayan A.
My vacation was spoiled by this incident at HOTEL NEW HORIZON, Puri. At check-in, no room key was given to me, but at check-out the staff demanded one and started arguing. I explained that I hadn't received a key. They were rude, detained me for nearly 30 minutes, then forced me to pay ₹1,500 as a key charge. I repeatedly asked them to check the CCTV footage to confirm whether a key had been issued, but they refused. Instead of looking into it fairly, they blamed me and collected the money. This was highly unprofessional and raised serious concerns for me about the hotel's customer service and management. Poor handling, no transparency, and an unfair charge. Guests should be careful and make sure every item is documented at check-in. I wouldn't recommend this hotel to anyone.
