rahul K.
The stay was a very bad experience and not up to standard. I booked two rooms through MMT for four nights during the last week of Dec. Check-in was at 12pm, but we didn't get a room until 3pm. After arriving, we waited for hours while the rooms were cleaned. Though the rooms were cleaned before check-in, the bathrooms weren't. Lunch arrived cold at 3:30pm, and after breakfast at the hotel the next day, we got food poisoning. The hotel policy says room service is available, but staff refused it, saying they didn't have enough people. A handicapped senior citizen had to wait in the lobby for hours before check-in, then come down three floors just for a cup of coffee. We had to check out one room two days early because it wasn't suitable for a senior citizen with a disability. Loud music from the top floor bar disturbed occupants until late at night. We're still trying to get a refund for two nights for that room. Now the hotel is harassing us, saying the booking is in the past and nothing can be done. They promised a callback, but nobody has bothered to call. I'm sick of this hotel.
