Hotel Galaxy Inn

Their behavior was very poor, even toward elderly people. My husband had booked online, but they refused his stay and kept him waiting for three hours while arguing with him badly. He spoke to the owner after trying several times, and the owner instructed the staff to give him a room. He paid 1600 for two hours. An elderly lady also lost her shoes at the hotel. The staff refused to do anything, then taunted and verbally harassed her in front of everyone. This all happened today. They should be ashamed of the way they behaved and of this public harassment.

Customer service was poor. WiFi didn’t work for two days, even after I asked them to fix it. Before check-in, random people were sitting in my room and lying on my bed. We waited 20 minutes for the room to be cleaned. They took our keys for cleanup but didn’t clean the room. We had to beg them to change our towels.

The room had plenty of space, a comfortable bed, and lots of natural light.

The rooms are average, and the sheets and blankets were torn. Staff frequently turn off the A/C and push you to check out early. They don’t provide an A/C remote, and there was only one bath towel. The staff were rude and kept asking for tips, including the person at reception. The room intercom didn’t work, so I had to go downstairs every time to ask for help. Whenever I asked reception, they said, “I'll ask the owner and let you know.।” There’s no restaurant near the hotel. The A/C runs at a fixed speed, even when the room is closed.