Hotel Lazeeno Classic

We booked a room from 2AM to 8AM for a bit of rest, and the booking went through. But when we got there, the receptionist refused to give us the room and asked for extra money to take payment offline. We had to find another hotel in the middle of the night. That was bad enough, and then they also refused to refund the booking amount.

Hello, thank you, Hotel D Plaza, for making our birthday party so special. The arrangements were great, and the food was very good. You also gave us a complimentary room. Thanks so much. The staff here are really helpful too, and I’ll tell everyone that D Plaza is a nice hotel.

The rooms were good, and the staff were really nice. There’s also a banquet space downstairs for parties and gatherings, plus parking. A nice experience.

We booked this hotel for a wedding and had paid almost the entire amount, with only a small balance left. We were promised a rate of ₹700 per plate, but during the event it became ₹850 for more than 20 extra plates. We were charged ₹800 per plate, too, and felt that was far too much for the service, which we thought was worth no more than ₹500. The only complimentary thing was tea, which was good. Everything else seemed to come with an extra charge. The bride was put in a basic room instead of a deluxe one. It had poor lighting and bad room service. At 3 AM I asked for a second room for our relatives, but the request was refused in front of everyone, even though a deluxe room was sitting vacant. Our guests ended up resting in a dirty, messy room, and we felt humiliated. After the varmala ceremony, general manager Mr. Abhishekh interrupted us and insisted I pay the remaining balance. I was having dinner and was told to leave my plate to make the payment. He also added an extra ₹8,000 that I felt was unjustified. Despite paying for two rooms, we got only one on the wedding night, and it was the worst room imaginable, with terrible service. The hotel’s behavior was unprofessional and ruined our celebration. I believe the owner deliberately scammed us. We never asked for anything free, and I strongly advise people not to trust this hotel with their hard-earned money. If this is how they respond in writing, imagine how they might treat you in person.