Hotel St Raphael

This was one of the most draining and uncomfortable hotel stays I've had. I came to Hotel Saint Raphael Terme with my daughter expecting international 4-star standards, but we didn't get basic comfort, care, cleanliness, or hospitality. The room was bare and poorly equipped: no kettle, poor quality mattresses with no mattress protector, a basic fridge, one small open bin, and plastic cups in the bathroom. Each day we found black insect or termite fragments on the floor, and I woke up with bites. There was no air conditioning in the daytime, just ventilation. When we raised how uncomfortable it was, staff were dismissive and even told me to make other arrangements during a busy period. Meals were probably the only part with some heart, though they were hit and miss. We had fixed seating every day, and water wasn't included in the half-board package. At checkout, nobody offered to help with luggage or even said goodbye. The key was silently taken from me. What should have been a peaceful, restorative break on a beautiful, picturesque island turned into a disappointing ordeal. I wouldn't come back even if it were free. I'm not sure how the hotel met the local 4-star classification, but it falls far short on comfort, care, and international quality. I tried to upload photos of the insects or termites, the substandard bed and mattress, and the basic bathroom amenities, but they failed to upload.