Gillian C.
For a budget stay, the value was good and communication about our late check-in was great. But at 8:30 in the morning, while we were all asleep after arriving late in Italy the night before with young children, someone tried to get into our room several times. My husband and I heard the latch and keypad beeping and woke up. The person stopped, came back five minutes later, and managed to open the door, waking the children too. When we asked at the front desk, they said nobody had entered. I assume housekeeping wanted to finish early, but this wasn’t okay, especially at 8:30 am near an international airport.
