Residence Stella Polare

We had trouble finding the apartment at Via Stella polare 15. You have to go into the courtyard, which nobody told us, and the number is marked on the stairs rather than the building. Number 17 is the first floor, while 15 is on the second and third, so you have to go upstairs to work it out. The apartment itself was quite dirty, as shown in the photos. There was no toilet paper, soap, or towel in the bathroom, and no blankets, Wi-Fi, or kettle. The small room is separated from the neighbors by glass that blocks neither light nor noise. They talked loudly all night, and we couldn’t sleep. Sheets and towels cost extra, with the exact prices missing from Booking.com: 8 euros for a double set of sheets, 6 for a single set, and 5 per person for towels. We also had to pay another 4 euros for a contract, which wasn’t listed there. I’ve stayed in Booking.com apartments all my life and had never been asked to pay for that before. We were also required to leave a 50 EUR deposit for cleaning if we left dirt in the apartment. Fraud! Not recommended.

The room’s hygiene was poor, with hair everywhere, and even the chairs were broken. All the furniture was damaged. There wasn’t even toilet paper or detergent, and the TV had no signal for even the most basic channels. A terrible experience. Think carefully before staying here.

The room smelled strongly of smoke, presumably cigarettes, and there was hair and sand throughout the bathroom before we even arrived. Everything was dirty or broken, from the rotten door to the damaged shower head and refrigerator. A disaster, and I wouldn’t recommend staying here for even one day at this price.

Two days before we were due to arrive, they canceled a reservation I’d made two months earlier. The website said there was a problem with the card, even though I entered three different cards that I use every day, including for other hotel bookings, and the site accepted them. I called the property and was told everything was fine, but two hours later my booking was canceled. When I called back right away, they said my apartment was no longer available unless I paid double, and there was nothing they could do. Everyone I spoke to gave me a different explanation, and nobody resolved it. A truly terrible experience. I don’t recommend it at all.