Best Western City Hotel

The staff were very friendly, but the Wi-Fi was poor, unsecured, and sometimes offline, which could get in the way of work. Sound insulation was bad too. I could hear people walking and talking in other rooms even with the doors and windows closed. Unfortunately, a group of rude, ill-mannered guests in room 204 above me made noise at night and disturbed my sleep three times during my five-day stay. I hope staff will remind guests about this.

We stayed for seven days, and I’d say this is just about a 3-star hotel, definitely not 4-star. Staff were friendly and helpful, but the hotel’s layout seemed to make their jobs harder. Breakfast was very limited, the space was too small for the number of guests, and they often ran out of even the basics. The evening menu was tiny too, and I believe a few dishes came straight from the freezer. The over-bath shower was adequate, but the slippery bath was a real concern. Our room fridge was empty. It’s quite a long way from the city center, with very few places to eat nearby.

The room was spacious, with air conditioning, a fridge, coffee machine, mini bar, welcome gift, extra table and chairs, and plenty of power sockets. The bathroom was spacious too, the beds and mattresses were comfortable, and the Wi-Fi was fast throughout. Everywhere was very clean, and there was a small garden area. Staff were friendly and helpful. The pedestrian area was about a 15-minute walk away, with bus 27 stopping right in front of the hotel, and there was a free parking garage. There were roadworks nearby and across the city for the train railway network, which had been going on for 1.5 years. There was also an Islamic religious place, like a shop, opposite the entrance, but it wasn’t a serious issue. Neither was the hotel’s fault.

The stay was perfect. The location should improve once they finish extending and repairing the light rail.