Mikael B.
I had to use Google because Booking.com no longer lets you review after a cancellation. Here’s what happened. We booked a year ahead at a good price. In September they got in touch and said “the system” had made a mistake, that the price was for summer and heating wasn’t included. They wanted 1000 instead of 657, including 350 for heating for four nights. They also asked us to pay for parking, even though it said “free parking,” then tried to move the booking by a month. Support didn’t help either. We felt unwelcome, like they were unhappy with how much they’d make from us. We cancelled, and they won. Pretty sad.
