Il Regio Boutique Hotel

DO NOT BOOK HERE. The owner, or whoever replies, was SUPER rude and clearly has no idea what customer service is. I was charged for things I had NOT authorized. After I messaged him and he was extremely impolite, thankfully he returned my money. Then he canceled the reservation even though I'd already paid for three nights, saying I wasn't welcome because I was "problematic" for asking to get back money from charges I DID NOT authorize. My mother and I were left on the street and had to pay for another hotel, spending twice as much. I hadn't read the reviews beforehand, but now I can see this bad attitude and service come up repeatedly. I took several tours and made sure to show people the chats so they wouldn't recommend that hotel.

Nothing here matched the description, and it all felt like lies and deception. The owner was rude and unprofessional, and communication was nearly impossible. Total scam, stay away. Take this seriously if you're reading this, and save yourself the stress, money and disappointment. Don't assume it won't happen to you.

This is just an old apartment in a very central part of the old city. The room was dirty, there was no cleaning service, and it got loud at night because there's no soundproofing. There's no real service either. It's not a hotel, just a really bad BnB, and certainly no « a maison dU charme ». What a stupid name. Check-in was A W F U L, the staff were rude, impolite and unhelpful. I've never had such a bad experience travelling in Sardinia. Non siete all’altezza del senso dell’accoglienza sarda. Total rip-off. Avoid this place and these people.

I booked in an emergency after my flight was canceled, then found out only after booking that they couldn't accommodate check-in after 21:00. I called at 21:05, but the owners didn't answer, even though they replied to messages through the booking site. I had to find somewhere else urgently and asked them to waive the prepaid charge. They refused. I'm extremely angry with the owners. Greedy.