Italianway - Palazzo Nouveau - Galatea

When my flight was canceled, they handled my booking professionally and with understanding. The support was kind and responsive, and they helped me through the situation. A wonderful place!

Fabiola was especially kind and helpful. The building has been beautifully renovated, and our spacious, well furnished room had all the comforts we needed. The terrace was a highlight, with a lovely breeze on a hot day and a view of Mount Etna. It’s semi central, close to the Duomo and Via Etnea, with convenient parking in the square by the entrance to the restricted traffic zone. Breakfast at the café in the square, covered by a voucher, was excellent. The panzerotto with cream could easily serve as lunch. The only annoyance was the air conditioning blowing straight at the bed.

I can’t recommend this place. I had paid for the stay in full in advance, but arrival turned into hours of waiting. For two hours I stood outside in the cold, with nobody answering the doorbell or intercom. After repeated messages, calls, and notifications to booking, I got an automatic reply but no practical help. Someone finally opened the entrance after a phone call, then I spent nearly another two hours in the lobby because my room door wouldn’t open. The card was inside, and the “host” wouldn’t answer calls or messages. Only after we complained again to booking and to Italian consumer protection did the “host” call and say she would open the room by phone. Inside, the room was cold and smelled of stale, closed-up air. I aired it out and tried the air conditioning, the only heating source, but it wouldn’t get warm. It started heating a little only after I took out and washed the filters. The next day, another couple was waiting outside for more than two hours because nobody was opening the hotel doors, the same situation all over again. I’d also paid for breakfast, but didn’t see any breakfast during the six days I stayed there. This was my first time experiencing Italy, and I’d advise people to check carefully well in advance. Have a nice vacation.

The place was really clean and the building beautifully renovated. The one downside was the air conditioning aimed straight at the bed, which was unbearable.