Antico Casale Caroli

We stayed for ten days and it really started to feel like home. The rooms were clean, the service was great, and everything was well organized. We also loved the authentic breakfast and the lovely views and surroundings. The people were so warm and welcoming. When they found out we'd be leaving for the airport at 3 a.m., they left us snacks and cake in our room the night before. We'll definitely return for another wonderful vacation. See you soon!

We were here for around twelve nights, and the service was wonderful. The staff were kind and ready to help, and the rooms were spacious. They cleaned every day and replaced the towels, and the whole hotel was extremely clean. Breakfast was delicious, with a typical Italian feel. There’s greenery all around and a very nice view, plus a safe outdoor area where children can play. I really recommend staying here.

I can't recommend this accommodation, especially with so many other options nearby. I arrived to find the door shut and no way to get the access details: nothing appeared in the app or email linked to my booking, even when I checked while I was there. I couldn't reach the managers on the mobile number posted on the door, the operator said it wasn't connected. I also left a voicemail on the number in the booking and tried knocking and ringing at several doors around the property. Eventually I gave up and left. About half an hour later, once I had Wi-Fi, I checked the app again and found a message from the managers sent that morning at 10:30 with instructions for getting in. When I explained what had happened, they kept repeating that they'd sent it, apparently to avoid discussing even a partial refund. The poor cellular signal on site and the fact I couldn't see the message during the day didn't seem to matter to them. They also didn't see a problem with being unreachable for hours. Their reply to my message took 4.5 hours. If something else had gone wrong while I was there, I wouldn't have been able to alert them. In the end, the managers cancelled the booking, which stopped me from posting a negative review about how they handled their customers. Others may well have had a good welcome, location, and breakfast, but that wasn't my experience.

We stopped for one night while traveling. With a car and a limited budget, the location worked really well: near the highway but still secluded, and Parma was about a 25-minute drive for dinner. The host wasn't there that evening, but kept in touch on Whatsapp and replied promptly. The room was basic, clean, and in good condition. Recommended.