B&B Laralà

Nice room, and a great location.

The bed was really comfortable, and the room had just the right lighting and air conditioning. We had a great time, and the location was excellent too.

I gave it four stars mainly for the location, very close to the city center. My room was pleasant and spacious, though it didn’t face the gardens. There were a few things that could use attention. The bathroom had a towel rail near the shower but none by the sink. I was there alone, and the bed sat a little off-center in the morning. Its base and mattress were so light that it moved as soon as I sat down. They’d said sheets and towels would be changed every three days, but that never happened during my week there. I know schedules can get busy, but if you say you’ll do something, it should be done. I didn’t see or hear from anyone for the whole week. I’m adding photos.

The room was adequate, the location excellent, and the Wi-Fi worked very well, but I couldn’t get a hot shower at all. The bathrooms were disappointing. The owner knew about the issue, yet when I asked for help she told me to run the sink tap along with the shower and said it was a condominium problem. She didn’t come to check it herself. After arrival, when staff collected payment in advance, I didn’t see them again. The hospitality felt poor, especially since the owner never returned after taking the amount due. Check-in on the booking site was set for 5:00 PM, but I’d asked to arrive early, around 11:00 AM. At about 10:30 AM I told the owner that a traffic accident had delayed me and that I expected to arrive around 12:30 PM/1:00 PM. I got there around 12:45 PM and called to say I was looking for parking. It cost €1.30 per hour, and there were very few spaces on the nearby streets. She sounded annoyed and said she’d have to wait another 5-6 minutes, or I’d have to come back at 3:00 PM, because she was busy and had already rearranged her schedule for the early check-in. I parked as best I could and went into the building with my daughter. I was asked to pay upfront and hand over my identification documents. I also asked about breakfast, but was told it wasn’t included in my rate. They said there were coffee pods and mocha in the room as a courtesy. I needed the safe, but the owner wouldn’t unlock it or make herself available when I asked. It’s a shame, because breakfast is one of the essential services of a bed & breakfast under ANNEX 1 of the Regional Law of the Puglia region, no. 27 of 7.8.13, “Mandatory minimum services and requirements required to carry out the B&B activity.” Subsection f.) says breakfast should be served in a shared family space, preferably with typical, traditional, organic or protected-quality products. It also allows typical local foods prepared in the manager’s home style, if clearly identified, with ingredients communicated and food intolerances and allergies checked.