Hotel Soraya

The location matched the description, and you can get to Lignano Sabbiadoro by bus from a stop near the hotel. Everyone was nice and spoke at least English and Italian. We booked breakfast there, but it took a long time to get refills. Our two-person room was clean, though the bathroom felt a bit old and its door didn't shut properly. The bed was harder than we like.

The room problems made this a very disappointing holiday for us. The shower was tiny and mouldy, water leaked between it and the WC, and nobody came to fix it while I was there. There were no hooks for hanging clothes or towels. The air conditioning didn't work, and one of our door cards stopped working after two days. The rooms didn't match the pictures on the website or booking site, which was disappointing after coming all the way from England for an Italian holiday. The pool looked bad, especially the children's pool, which seemed dirty and mouldy. They say they have a private beach, but you still have to pay €25 per day for a sunbed and umbrella. At that price you might as well go anywhere. I don't see the point of calling it private when anyone can use it, and they could offer a discount to hotel guests. Breakfast was the same every day, except for sausages on only two days and bacon on one day. I was very, very disappointed overall. I don't recommend this hotel.

For the price, the hotel is OK. The reason I'm giving it four stars is Luca, the man who does everything here. He was the nicest person ever!

The staff were attentive and professional, and the Wi-Fi was surprisingly strong. Unfortunately, those were the bright spots in a stay I wouldn't recommend, especially for families with small children. We were in room 503 with our children, aged 3 years and 10 months, and it was shockingly dirty, with potential hazards. Cleaning seemed to be only superficial, and we worried about the children's safety. We were given just one roll of toilet paper for five people. At the beach, the hotel rented one umbrella and two loungers to two families, which led to an unpleasant argument. Parking was frustrating, like a game of Tetris, and there was no ramp for strollers. Breakfast was very limited, and dinner portions were inadequate too. There were also serious safety and maintenance issues. The children's pool slide wasn't fixed securely. While cleaning staff were washing the windows, a protective pane fell into the pool area. Our entrance door didn't work properly and the handle jammed, so we had to use the key to keep it closed. We had to ask every day for clean towels. I strongly advise against staying here with young children. The cleanliness, safety problems, and lack of attention to guests' needs made it unsuitable for us. The good service couldn't make up for all the problems, and I hope the hotel makes the changes needed for future guests.