Marzia

I stayed at Hotel Marzia in Livigno for three nights from December 25th, 2024. What I expected to be a relaxing break became a nightmare I'll never forget. From the start, the manager, Marzia, treated me with aggression and cruelty instead of offering decent service. My requests were straightforward: I asked about boot heaters that weren't working after a long day skiing, and needed a locker large enough for both our snowboards. Marzia shouted, insulted me, and brushed me off. When I tried to explain, she called me “crazy” and said I complained too much. She wouldn't listen or show any care, and treated me as if I were beneath her. Her hostility became so extreme that I was genuinely afraid for my safety. In front of other guests, she yelled names at me, waved her hands in my face, and physically intimidated me. I felt humiliated and unsafe, which I never expected at a hotel I was paying to stay in. At one point she told me, “Go ski, it’s better for you,” as if I were a child whose concerns didn't matter. The whole time, I felt less like a guest than an inconvenience she wanted gone. I later found out she is probably the owner. If that is the case, I don't know what kind of respect or hospitality a guest can expect from the person running the place. I've traveled a lot and stayed in many places, but never had an experience like this. Marzia's behavior completely ruined my trip. No one should be treated this way in a place meant to provide comfort and care. I can't recommend this hotel in good conscience. If you want to feel safe, respected, and valued as a guest, stay far away from Hotel Marzia.

We had a lovely stay, and Marzia was so kind.

The Doss 18 slope is close by.