Villa Ada trulli in Puglia

Breakfast was another letdown: coffee was undrinkable, and an egg cost an extra 4-5 euros. The room was smaller than the photos suggested, and the minibar fridge was packed with the hotel's food and drinks, leaving no room even for our water. We had to throw away most of our own food and drinks. We were also told at length that eating or drinking in the room was forbidden. We asked to eat outside and have two plates; at first they said no, then agreed after we pushed. We had brought snacks to enjoy during our stay. From the booking stage, I felt uneasy about the hosts. They messaged me through the booking portal asking for my email to send a “special offer,” then asked for a screenshot of what I had paid. When I questioned that, they said they had prepared a discount on the amount already paid. That felt like a major red flag, since the stay was paid for and it seemed unlikely we'd get cash back at check-in. Their website listed the room at twice the price. I sent the screenshot, but nobody followed up. On WhatsApp, Valeria came across as cold and unfriendly. She said check-in began at 3pm, although the booking details said 2pm. We arrived at 2pm anyway, and she still acted as if she were doing us a favor. The welcome at the hotel was the coldest and least friendly I've experienced. The place was completely empty. We paid hundreds of euros for one night, but I've had more high-end stays at cheap 1-2 star hotels. These hosts seem to have no idea what “luxury” means. The rules made it feel like a military camp. I'd spend the money elsewhere for a stay that actually deserves to be called “luxury.” In response to the owner's feedback: I've traveled all over the world and stayed in hundreds of hotels, and not one has offered a discount after I've already paid. It seems clear why you asked for screenshots of payment made through a third-party portal you don't manage. If you believe other hotels and rentals around the world ban outside food, perhaps you've never left Martina Franca, which would explain your limited understanding of hospitality. Your hotel has no restaurant, and there are no restaurants or supermarkets within walking distance. The “cleaning and washing” of our lunch meant walking 30 steps to pick up two plates. If that's too much, you may want to reconsider your line of work. The table and chairs were already there and were part of the room I paid for. If you advertise a “fridge” as an amenity, customers should have room to use it. Start whatever cases you like. I've saved the public feedback you shared here, and we'll keep reposting it even if you delete it. Your aggressive hostility toward foreigners reflects badly on your business, as does mocking guests for arriving with a supermarket bag, as if that made us unworthy of staying at your very average villa. If you are prejudiced against people from certain backgrounds and keep insulting clients who leave honest negative reviews, your villa has no chance of surviving. You were completely inappropriate and showed very poor taste. This is no way to run a respectable hospitality business.