Le Suite Della Nonna Teresina

The apartment was better than we expected for comfort and value. It’s right in the centre of Moena, and during our October low season visit we could park for free about a 3-5 minute walk away. We booked through Faloria hotel and would definitely come back.

That kitchen and laundry room were such a treat!

Really lovely apartment.

I’m writing because I want to explain what happened to us, and because the reply to my girlfriend’s review needs addressing. When someone gives a professional criticism, the response should be to listen. Instead, you used sarcasm and personal insults, even commenting on what she was wearing. That was embarrassing. Call it a “suite,” an “apartment,” or a “castle”; people who pay still deserve respect. Making fun of guests who mention problems isn’t clever or ironic, it’s rude and unintelligent. If someone has high expectations or arrives late, you call them “aristocratic.” If they ask for water, they’re “spoiled.” If they point out bad service, you ridicule them. Water and basic amenities aren’t luxuries. There’s nothing aristocratic about expecting to find water in your room. Telling guests to drink “tap water” or book a 5-star hotel while mocking them says plenty about how you handle criticism. You were offended and fell back on pointless excuses and immature sarcasm. Embarrassing.