Hotel La Quercia

My friend and I booked and paid for this place three weeks before our trip because Booking.com showed it as a 17-minute walk from Bergamo Airport. The extra late check-in fees, €10 until 1 a.m. and €20 until 2 a.m., and the instruction to call an Italian number to check in only came after the reservation was confirmed. None of that was in the listing. The next day, my friend checked the address and found the hotel was actually 20 minutes away by taxi. Booking.com’s map had shown the wrong distance. She contacted the host to explain, but he became rude and aggressive, refused to cancel or refund us, and said he wouldn’t do anything because we had already paid. We called Booking.com support several times. The owner remained extremely impolite and offensive, and later threatened my friend. We appealed more than once and spoke to support, but decided not to stay there and lost our money. To make matters worse, the owner blocked my friend from leaving a Booking.com review. A terrible hotel with a horrible owner. I absolutely don’t recommend it. You could be met with rudeness and threats.

The place is in Mozzo, 12 kilometers from Bergamo Airport, so it’s not close to the airport. For someone arriving at night, being in a small town away from it is absurdly inconvenient. Booking.com had shown it as a 17-minute walk, and I sent screenshots of that apparent error when I tried to discuss the undisclosed €10-20 late check-in charge. The staff were arrogant and unwilling to help, repeating “non-refundable means non-refundable.” They say there’s no reception after 23:00, yet blame guests for not knowing that. The extra fee wasn’t shown on the Booking.com page before payment, which felt misleading. The owner’s explanation skips how rude and arrogant he was from the first message. He wrote in Italian, IN ALL CAPS, even after I said I don’t speak Italian. I had booked in advance and warned them about arriving late, but got rudeness in return. I travel often and have never dealt with staff so dismissive or unwilling to listen. I hope people read the reviews before booking. There are plenty of honest, customer-oriented hotels near Bergamo Airport, and this one was a waste of money and nerves.

There was no mention of late check-in charges, and when I asked about them politely, I got aggression. The owner was rude from the start, replying in Italian and in CAPS LOCK even after I said I don’t speak it. He came across as arrogant and dismissive, as though guests were a nuisance. I travel a lot, and this was my most unpleasant interaction with an accommodation. His replies to other reviews make it seem like this is his usual attitude. MY REPLY TO THE HOST: The host is lying. I asked to cancel the day after booking, not a few days before arrival. Booking.com was showing a location error at the time, making the property look much closer to Bergamo Airport than it really is. It’s in the middle of nowhere. I didn’t threaten anyone. I politely asked whether a refund was possible, which any host should be able to discuss respectfully. Instead, he shouted at me in messages, in Italian and CAPS LOCK. Now he’s making up stories about “criminal offenses” instead of admitting how he acted. I’ve never dealt with a more aggressive, arrogant host, and his replies to others suggest it’s a pattern. If you value honesty and basic manners, avoid this place.

I paid for the booking but never got to use it. I’d told the owner clearly that I would arrive late, yet he cancelled the reservation before the agreed time without warning or explanation. When I tried to contact him, he ignored me and shut down the booking. His first messages were already aggressive: extremely arrogant and disrespectful, written in Italian and all caps even after I explained I don’t speak the language. It was the most unprofessional and rude experience I’ve had with a hotel. I travel often, and I’ve never had a host communicate so disrespectfully. Avoid this place.