The room was noisy all night, with no insulation, and the old window wouldn’t close fully. The door used a key rather than the card listed on the booking. We didn’t sleep and ended up crying. Nobody apologized. We had to stay because there was nowhere else at a similar price. As the reviewer notes, we slept without pillows, a blanket, towels or air conditioning. The fridge was the only thing left in the room, and it didn’t work. The cheeses I’d bought to take home spoiled and had to be thrown away. We arrived at 4 p.m., but the room wasn’t ready, so we waited half an hour. Then a receptionist took us to another building, up a lot of stairs with no elevator, which hadn’t been mentioned in the booking information. The room didn’t match the photos or the listed standard-room facilities. It was much smaller than stated, with a very low ceiling. I’m 156 cm tall and could touch it. There was no closet, chair, table, or place to sit or put a suitcase. No tea or coffee, and no hot water. The sheets were dirty. The room seemed to be under renovation, was terribly unclean, and smelled strongly of mold. I took a video and sent it to the booking service. When I told the employee there’d been a mistake, she said, “this is what we have,” and refused to change our room. Her manager came in nervously, swore at me in Italian, which I understand, and told me to get out of her hotel. She took the pillows, joy, some towels and the air-conditioner remote from the room, then left. I tried to contact booking but got no help. I’d booked a hotel in Naples called Toledo Lifestyle Suite for two people. The reviewer also says there are entire forums in punctuation about the hotel and that many people have had the same experience. They say negative customer feedback is blocked on booking, leaving the hotel with a very high score that doesn’t reflect the reality.
