AISHA A.
The building is old, though the property itself isn’t bad, and it’s on the fourth floor with no lift. We stayed seven nights, but the room was cleaned only twice. The beds were uncomfortable, so I had to put the mattress straight on the floor to be able to sleep. The person who welcomed us gave me a quick explanation of the room, handed over the key, and insisted on collecting the tourist tax without giving me a receipt. Then, the day before we left, Booking.com messaged to ask whether I had actually stayed there, because their records showed no stay. Toledo Rose had not checked us in, so they wouldn’t pay the tourist tax. I asked several times for an invoice and never got one. They also managed to prevent me from leaving my negative opinion about the property on Booking.com. I was refunded 18€ for the lack of cleaning service, and that was all.
