Cavallo Hotel Noventa di Piave

The staff were the only good part of a disappointing stay. The breakfast was good, with something different to eat each day, but the bed was extremely uncomfortable and the pillows left my neck hurting every morning. They say the hotel has AC, but ours didn't work. When we asked at reception, they told us to open the window. The ventilation didn't work at all either, which really mattered because the bathroom is right beside the bed and its smells never cleared. I don't know who was bribed or drunk when they gave this place four stars. At most, I'd give it two. I won't stay here again.

Breakfast was okay, nothing special, and the rooms were average. We couldn't use the balcony because the doors were locked "for your safety." Our booked room was stuffy as soon as we arrived. Neither the ventilation nor the air conditioning worked, and reception's answer was to open the window. After two sleepless nights in 30-degree heat, we complained again. They offered a room on a lower floor that might be cooler, but also said they don't turn on the air conditioning or ventilation anywhere in the hotel. The staff weren't able to help with anything. Paying for a four-star hotel on vacation and spending the whole time sweating and uncomfortable is a disgrace. It was impossible to sleep. It felt like being in the last century.

The staff went out of their way to help and make sure I had everything I needed. I also slept better than I have in a long time, thanks to a very comfortable bed. The room was spacious, modern, and equipped with what I needed for a comfortable stay. I was warmly welcomed as soon as I arrived at the AMEDIA Noventa, and the customer service was fantastic. The breakfast buffet had lots of choices, and there was a great gym and wellness center too. I'd happily recommend this comfortable, luxurious, welcoming hotel, and can't wait to return.

The receptionist was rude, didn't listen to us, and showed no empathy. When we asked about the AC, she said it was out of service. She also refused to provide a portable fan. We were only staying overnight, but the experience was horrible. She even insisted we get breakfast packed instead of eating it there. I'd suggest the staff take some classes on how to treat customers.