Un Tetto di Stelle Deluxe Home

The price felt far too high for what we got in the Mars room. It was very small and run down, and the mattress needs replacing. The bathroom was cramped in the attic and had no window, while the exhaust fan was clogged with lint. The sunny little terrace made the room unbearably hot, with no awning or shade. The shared kitchen was messy and offered no food, even for purchase. There were old notes stuck to the walls, and a rickety wardrobe on the entrance landing was propped up with black bags and other things. A roof under the stars, but a negative experience.

Anna really made the stay special. She was welcoming and discreet, the kind of person you don’t come across often. The B&B is on the top floor of a quiet private building, and both the rooms and the property were spotless. We had air conditioning, a shared kitchenette, a hairdryer, and a huge private bathroom with a terrace and spacious shower. Very good value for money. Best wishes, Francesco and Federica.

The building itself is beautiful, and the rooms could be fine if the website descriptions and photos were more accurate. For instance, a suite described as having a private bathroom should say clearly that the bathroom is outside the room. I relied on positive reviews when choosing this B&B, but I personally wouldn’t return. I booked two double rooms on January 20, 2020, for the night of February 1. On the evening of January 31, the manager sent several WhatsApp messages asking our arrival time, then accused me of making a fraudulent reservation and threatened to file a complaint because I hadn’t replied. All those messages, including the morning one, came through at 9:23 p.m. If someone has no internet, WhatsApp messages won’t show up, so the manager should have called. Once I saw them, I called to explain and understood her position, so I let it go. I couldn’t promise a check-in time because I was busy Saturday, but I’d said we might arrive in the early afternoon. We got there at 11 and called; the manager wasn’t there, so we waited. When she arrived, she didn’t mention the previous night’s unpleasant exchange and instead claimed I’d said we’d arrive at 6 p.m. That wasn’t true, and I have the call recording, which confirms I never said 6. The rooms were still in disarray, apparently because she expected us at 6, so the other couple and I walked around town to give her time to prepare them. We returned at 5:30 p.m. to tidy rooms that were freezing. It was February, and the heat pump wasn’t working properly. The setting was 30°C, but the air was only lukewarm in my room and less warm in my sister and brother-in-law’s room, where their five-month-old baby was staying. At checkout, we left at 8:45 a.m. The lady wasn’t there and didn’t answer my call, so I sent a WhatsApp message saying we’d left the keys beside the POS terminal. She read it at 10:52 a.m. and didn’t reply or thank us. I’d booked a double room but was given the suite, which had a fireplace, air conditioning, and a private bathroom. The fireplace couldn’t be used because it smelled bad, and even though the air conditioner was powerful, it couldn’t heat the room. The bed was comfortable, but the pillows were much too thin. The bathroom was private, but outside the room, down the hallway used by other guests, past the tiny reception area. It was cramped, with a tiny shower behind a plastic curtain and a sink measuring 30 by 25 cm, too small for me to wash my face. It did have soap, a very powerful hair dryer, and a cheap toilet seat. It was clean, but didn’t feel hygienic.

The bathroom was described as private, but I had to leave my room and walk down the hallway to reach it. I was nervous day and night about someone seeing me on the way, and couldn’t relax in a towel after a shower. The bathroom had a tiny shower with a curtain that stuck to me and let water leak out. Its little window was useless, there was no fan, and after showering the room filled with steam and unpleasant smells, even when there was hot water. The window faced a terrace that was closed in except for the open roof. It was stifling, with nothing to look at but shabby things: a broken clothesline, broken garbage cans, and an ashtray made from a broken plate. In the shared kitchen I met foreign guests who told me their accommodations were terrible, and I felt ashamed and sorry that this was their view of Italy. Breakfast was only coffee and croissants from the bar across the street, and both we and the other guests were disappointed after being used to a more generous international breakfast. The bar staff treated us like scraps because we were staying at a B&B and served us last, until we argued about it one day. Absolutely not recommended.