San Donato Policlinico Rooms

I stayed here on 18th Sep'23, and the experience was really disappointing. Getting there in bad weather was already difficult, and it's quite far from Milan central. Once inside, more than half the things weren't working: the WiFi, TV remote, shower cabin, bathroom lights, and water taps. The room was clean and hygienic, and I did mention the owner's support, but the facilities were much worse than I expected for the price, especially being 10 km from the center. There was no internet, our phone network didn't work in the room, and the bathroom and shower cabin weren't working properly. At times we felt helpless. The remote only worked close to the TV, and its battery was weak. After I gave an honest rating on Booking.com, the hotel owner contacted me on WhatsApp and started threatening me. I offered to improve the rating if any of my points could be shown to be wrong, but instead he questioned my assessment. When he couldn't refute what I'd said, he insulted my country. I was polite throughout, but he blocked me after abusing me and my country. Google won't let me post the screenshots here, so I'm quoting the relevant message below: [9/19, 11:52 PM] Hotel San Donato Milan: good evening, giving a 4 review was really very bad. They tried to support her in everything, we just didn't expect it. [9/19, 11:53 PM] Sunil Kumar: Nothing was working.. We lived without internet. Bathroom was not at all properly working [9/19, 11:53 PM] Sunil Kumar: The cabin was not closing properly [9/19, 11:54 PM] Sunil Kumar: I know you tried to support but better facilities were expected with a hotel in this price [9/19, 11:54 PM] Hotel San Donato Milan: if you look at all the 450 reviews we have received, no one has ever complained about this [9/19, 11:54 PM] Sunil Kumar: Your TV remote battery also week.. It was only working from near to tv only [9/19, 11:55 PM] Sunil Kumar: If you see what I say is wrong,i will improve the rating [9/19, 11:55 PM] Sunil Kumar: You can check the items I mentioned here yourself [9/19, 11:56 PM] Sunil Kumar: Inside room neither our phone network was working nor your wifi [9/19, 11:56 PM] Sunil Kumar: Many times we felt helpless [9/19, 11:56 PM] Hotel San Donato Milan: do you think this is the right assessment? [9/19, 11:57 PM] Sunil Kumar: I think so but if you can deny any of my points above then j will improve the rating [9/19, 11:59 PM] Sunil Kumar: Your room was clean and hygienic and that I have mentioned.. For your support I mentioned happy [9/20, 12:00 AM] Sunil Kumar: Sir I am not against you but I expected much better facilities from your hotel based on good reviews only [9/20, 12:01 AM] Sunil Kumar: But we really felt disappointed with the hotel by paying this much cost that too 10 km from center. [9/20, 12:01 AM] Sunil Kumar: I never rate anyone bad but this time I was really disappointed with your facilities [9/20, 12:02 AM] Hotel San Donato Milan: let's end it here! After what you wrote I no longer want to argue!!!! Don't worry, the assessment made by an Indian who lives with cows roaming the city, people dying in the streets and burning corpses on the Ganges, is worth as much as a comb to a bald man. Best wishes to you and your family for a very long and peaceful life. Please don't book here if you don't want to risk being discriminated against and abused. I had to paste the conversation because Google wouldn't let me add the screenshots.