Cappuccina Country Resort

Breakfast was a real problem. We chose the 7:30 delivery so we could set off early, but my parents’ order came at 8:15 and ours at 8:25, with half the items missing. The eggs showed up later and were overcooked. Staff seemed disorganized and couldn’t keep up, so our departure was delayed by more than an hour. At checkout we reported it and were told to email about a refund for the breakfast portion. Four business days later, we still haven’t had a reply. We’d booked the resort especially for the spa in winter, only to find it closed for renovations. The website hadn’t mentioned this, and no compensation was offered. On arrival, though, the receptionist was very kind and gave us a welcome drink. Our room was clean and comfortable, but the air conditioning didn’t work properly.

The pool area has been improved too, with big comfortable loungers and parasols. We had room 110, which was fully renovated. I can’t say whether that’s true of every room, but at least rooms 100-120 are renovated. Ours was cleaned thoroughly every day, with fresh towels. Some other parts of the property have also been updated, so it looks much nicer than in photos from reviews two years ago. It’s a beautiful hotel near San Gimignano, well placed for visiting the villages and cities around the area. Breakfast was good, with coffee, water, juice, fruit, salad, bread, eggs, and pastries.

Staff did their best to make things right, and they were very apologetic both when we changed rooms and when we checked out. They even warmly encouraged us to visit again. That kindness made a difference, though our stay wasn’t fully positive, and others may have a better experience. There are some appealing features here: the landscaping is beautiful, the terrace looks over san gimignano, the pool area and reception/ rooms have been renovated, and there’s plenty of parking. But I’d be cautious about calling it a 4 star hotel. Room 219 had ineffective air conditioning, no wheelchair accessible bathroom, and cleanliness problems, including mold in the shower, a dirty balcony, and stained lampshades and chair seats. We checked in at 15:00, but had to wait in reception until 15:45 for a room assignment. They told us we’d been “upgraded” to an accessible room with a countryside view. The view was lovely, but inside it was 25 Celsius, the air conditioning barely worked, and the moldy shower flooded the bathroom and made it unusable. At midnight we called reception for a fan. Maintenance checked the room and confirmed the air conditioner was indeed NOT working. The receptionist quickly moved us to room 320, where the air conditioning worked. Thankfully, we were only staying one night. As Canadian travellers, we found the experience very disappointing.

The pool was the standout for me, with its stylish loungers and a lovely spot to swim or relax in the sun. I stayed at Cappuccina Resort a few days ago and was impressed throughout. My room was spacious and clean, too. I’d happily recommend the resort for a getaway, and can’t wait to come back on our next trip.