Boutique & Fashion Hotel Maciaconi

The spa was a highlight, with an outdoor pool, several hot tubs, and saunas. The rooms were spacious and nicely decorated, and the complimentary cakes and fruit from 3 PM to 5 PM were a nice touch. Breakfast was simple but adequate, and dinner had a varied themed buffet with easy substitutions. The location is ideal, right in front of the Saslong. The shuttle to Col Raiser and Dantercepies was convenient, though it ran only in the morning and at 3 PM. It would have been helpful to have water and glasses in the rooms. Most of the staff were attentive and the atmosphere generally warm, but our experience was marred by one receptionist, Maximilian. He was rude and unprofessional, dismissing our request for help with luggage and making negative remarks about our friend. We felt unwelcome and uncomfortable. With the hotel’s premium prices, it needs to address these serious service issues and improve communication.

We were waiting for our bus outside when it started raining. A woman with a small child was there too, and we all stood under the hotel umbrellas for shelter. A staff member soon chased us away, saying we couldn’t stay because we weren’t guests, even though all the umbrellas were free and no one else needed them. We said we only needed a couple of minutes until the bus came, but he still wouldn’t let us stay. It reflects badly on the hotel to treat people this way. I gave the staff a low rating for their lack of empathy and kindness. I appreciate the hotel’s response and understand its policy, but this incident tells a clear story: they would rather chase a small child into heavy rain than risk a paying guest briefly finding one less umbrella available, even when they’re all unused. The staff could instead have made a kind gesture to help someone caught in the rain, which even hotel guests would remember and share positively. I’m saying this because I hope similar situations are handled with more humanity and decency and less rigid rule-following.

A lovely hotel for families. The games room is excellent, and the staff were understanding and welcoming to our one year old and four year old, including at dinner.

The price is high, but I’d still recommend it. We had a fantastic ski trip with the kids, and the hotel is right in the center of Val Gardena, close to the slopes. The food was fresh and excellent, the service professional, and after skiing there were saunas, a jacuzzi, and a rooftop pool looking out over the area. It’s the kind of place that makes you want to stay in.