Residence Vidar

The host was very accommodating and gave us useful information about local sights and restaurants at check-in. The place was clean, comfortable, spacious, and had everything we needed. It's in a great location, with a quick, easy bus ride into Venice every day.

If you need a late check-in, be careful. The host was unresponsive and unhelpful when I tried to confirm the arrival time for my Airbnb booking. I had shared my flight details and arrival time a few months before the reservation, then messaged again closer to the date because I hadn't heard from her. She replied bluntly that she couldn't accommodate my check-in time, with no options or help, just two weeks before I was due to arrive. By then, other places in Venice and Mestre were scarce and five times the price. I would have appreciated the host trying to find a solution, but she stopped responding after saying she couldn't accommodate me. Guests should be told well in advance if plans change and a booking can't be honored. This was extremely unprofessional.

I wasn't satisfied with my stay at rooms vidar. I didn't get the room I'd booked because the owner gave it to someone else, and she couldn't explain why. Our room was smaller and hadn't been cleaned, although I'd paid for cleaning. The walls were scratched and stained everywhere, the floor was so dirty that a towel we put down turned gray, and the shower was dirty and brown. The shower glass hadn't been cleaned after the previous guests either. When I contacted the booking site to try to recover at least some of the cost under its current policy, I was told that no one else should rent to me in the future. That isn't how someone who cares about customers or reviews should behave. Don't tell me dirt is just an occasional thing. Apparently everyone loves sleeping in it and paying for it! Edit: Jelena, what you're writing is ridiculous. You were the first to leave me a review meant to discourage others from renting to me, just because I reported that the listing didn't match what I received. I have the right to do that. I asked twice why you gave our room to someone else, but you never answered. I decided there was no point discussing it with you and chose to resolve it through Airbnb. I wanted to settle things amicably and be nice to you, but what you wrote on my profile is ridiculous. I'm not asking you for anything. The money can be recovered through the booking portal. What are you even talking about?

The host was kind and helpful, and the room was very clean and nicely decorated. The bus and tram stops for Venice are close by, making this an excellent place to stay in Mestre.