SHG Hotel De La Ville

Our family stay was a real letdown, especially since this was advertised as a 4-star hotel. The service was unhelpful, and we couldn’t get even basic complimentary items like bottled water or an iron. When we needed help, the room phone didn’t work, either. The TV was outdated and its remote was useless, and there were hardly any outlets for charging our phones and other devices. The air conditioner didn’t work properly, so the room felt stuffy and uncomfortable all night. Housekeeping was poor too: the room didn’t feel clean, and nobody checked in or refreshed anything during our stay. It didn’t meet even basic standards, let alone what we expected from a 4-star property. We’re very disappointed, as we’d hoped for a relaxing, convenient family trip. I wouldn’t recommend it unless major improvements are made.

The room felt poorly maintained, and housekeeping fell short. The air conditioning barely worked, and with so few outlets, charging our phones was a hassle. We also couldn’t reach reception because the phone line was broken. There was no complimentary water or iron, and the TV was old with a remote that didn’t work. A very disappointing family stay.

The breakfast for our tour group was a letdown, with few choices and awful coffee. It seems they offer two different spreads. Our deluxe room had plenty of space, but the layout was awkward: the shower cubicle felt tiny for such a large bathroom, and its door was broken.

The staff were nice and the hotel was clean, but the rooms looked like they needed renovating about ten years ago. Breakfast was all sweet, even the cheese and eggs, so I didn’t touch it. The hotel is near downtown Vicenza, though there isn’t much happening there and it felt kind of scary.