maya C.
My friend booked this for his Japan visit, and it turned into a very bad experience. Communication was poor, and we couldn't manage in English, so we had to get help from our Japanese friend. The room's key box wouldn't open, and four of us spent nearly 40 minutes dealing with it in the middle of the night. There were large flying insects and reptiles in the room, and we were asked to pay extra at checkout the next day. Thank you for replying, but we had emailed in advance and contacted you three times over three hours, without getting the issue properly resolved. Because of it, we couldn't check in until 1 a.m., an hour after arriving at midnight. You did deal with it, but we're very disappointed.

