Wellness pension Coco

Japan is still my favorite travel destination, as you can see from my other reviews. I first posted this review on February 4, 2026, and changed my rating from 4 to 2 after reading the hotel’s February 9 response. I care about how a business responds to reasonable concerns, and I find it highly inappropriate to repeatedly bring up a reviewer’s nationality in a negative way. Because Google Reviews has a character limit, I kept only the points to improve that were raised in the hotel’s response and removed the six recommendations and other comments from my original review. 1. I mentioned a noticeable unpleasant smell in the towels and bedding, and that the room wasn’t being cleaned as advertised on the booking platform. The hotel said it didn’t use fabric softener for environmental reasons, that the platform’s “daily cleaning provided” wording was an AI translation error, and that sheet changes cost extra. When I booked, the listing did say “daily cleaning provided,” but that wording has since been removed. It still doesn’t say that room cleaning isn’t provided or that changing sheets costs extra. 2. When I arrived, there was no staff member present. My name and room number were displayed where anyone could see them, and it was clearly indicated that the key was in an unlocked room with the door open. That raised a security concern because anyone could access this information. The hotel replied that Ishigaki is very safe, local residents don’t lock their homes or cars, no dangerous people stay at the hotel, and there hadn’t been a crime there in ten years, so guests needn’t worry. Many self check-in places in Japan use passcode lockboxes for keys and email the code to guests for their safety. Does that mean those places are less safe than Ishigaki? 3. I raised the lack of soundproofing between rooms, something many other guests had mentioned before. The response asked how lonely it would be if only your own voice could be heard, and whether other people’s voices are necessarily unpleasant. I enjoy conversation, but I don’t want to hear conversations from the rooms next door. Not hearing other guests talk doesn’t make me lonely. 4. I said the Japanese-style breakfast had relatively few side dishes for the amount of rice, and didn’t include the soup and fish shown in other guests’ photos. The hotel replied that people should eat healthy food, that its meals are organic and additive-free with carefully selected ingredients, and that it doesn’t want to increase menu variety with convenient or additive-containing foods some guests prefer. It also said eating its pesticide-free local vegetables is said to benefit the body, even at a cellular level. Is that a proper answer to my original question? No. Please compare my Japanese-style breakfast photo with those from other guests, all of which show soup and fish, and consider whether differential treatment might reasonably have been perceived, especially alongside repeated references to a guest’s nationality that wasn’t mentioned in my original review. Eco-friendly practices shouldn’t be confused with cleanliness. An ashtray soaked by rain and full of cigarette butts left by unknown guests in front of a non-smoking guest’s room wasn’t emptied during my entire stay. Calling that environmentally friendly doesn’t make sense. Skipping daily sheet changes for environmental reasons may be acceptable, and I often choose that myself, but guests should be told before booking.