Natural Hot Spring SUPER HOTEL Kumamoto Chamber of Commerce

The public bath was decent, the staff were helpful, and the rooms were clean and maintained. Still, compared with the Super Hotel branches I've stayed at in Kokura and Nara, this one felt really old and dated. The location was okay.

The rooms are filthy. Once steam from the bath rose, the stains started dripping off.

I was extremely disappointed with my stay at Super Hotel LOHAS Kumamoto Natural Hot Spring. I'd requested a non-smoking room when I booked, but was assigned a smoking room. The cigarette smell hit me as I stepped out of the elevator and was even worse inside the room. I went straight to the front desk to ask for a non-smoking room, as requested in my booking. The staff member said the hotel was full and couldn't change it. When I pointed out that I'd clearly asked for non-smoking, she replied dismissively, "You can request a non-smoking room, but we don't necessarily have to fulfill your requirements." That disregard for my booking left me frustrated. The smoking room made the stay unpleasant and uncomfortable, and the hotel showed no good faith in honoring my request. After such poor service, I won't stay here again. If you expect your room preferences to be met, I'd think twice before booking.

My husband and I regretted checking in almost immediately, even though we'd booked two nights. The facilities felt old and worn, and the hot spring was quite small. During the cold, windy winter, it took a while for the room aircon to warm the space. I was surprised by how obsolete and poorly maintained the hotel seemed, especially given how much the city has spent promoting tourism to other East Asian countries.