Lucía R.
The reception team's kindness and professionalism made our stay. We had trouble with a battery rental from a FamilyMart store: the rental hadn't gone through, but we were still being charged. The support line was only in Japanese, which was stressful. Miss Watanabe from reception spent nearly an hour speaking with the support service from our phone and stayed with it until the problem was sorted. Her patience and willingness to help meant a lot to us. The hotel was comfortable, clean, and well maintained, and its location was very convenient for exploring the city. We're grateful for all the help and would highly recommend staying here for both the location and the staff.
