Grand Mercure Nasu Highlands Resort & Spa
About this property
Popular facilities
See all facilitiesGood to know
- Check-in
- From 15:00
- Check-out
- Until 11:00
- Breakfast
- Available
- Reception
- 24/7
- Accessibility
- Wheelchair accessible
- Luggage storage
- Available
- Smoking
- Smoke-free
- Children
- Family friendly
- Room types
- 4
Room Information
Rooms
Classic Suite
- Private bathroom
- hairdryer
- heating
- iron
- mirror
- private-bathroom
- safe
- slippers
- telephone
- toiletries
- towels
- tv
- wi-fi
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Classic Twin room
- 2 guests
- twin beds
- Private bathroom
- hairdryer
- heating
- iron
- private-bathroom
- slippers
- toiletries
- towels
- tv
- wi-fi
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Standard Twin room with mountain view
- 2 guests
- twin beds
- Private bathroom
- air-conditioning
- desk
- fridge
- hairdryer
- private-bathroom
- safe
- slippers
- tea
- wi-fi
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Superior Twin room
- 2 guests
- twin beds
- Private bathroom
- hairdryer
- heating
- iron
- private-bathroom
- slippers
- toiletries
- towels
- tv
- wi-fi
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Guest reviews
Recent reviews shared by hotel guests
Nathan C.
I only booked one night as a stop on my way from Narita to Yamagata, and wished I could have stayed longer. The room looked out toward the mountains, and the surroundings really impressed me. Staff were very courteous, and the large Western-style room was clean. It has a resort feel and seems especially set up for families with kids. Breakfast had a huge spread and the food was excellent. I’d definitely come back for a longer visit when I get the chance.
Lucia M.
The outside area was the best part and made the stay worthwhile. We were there for two nights with family, and the room was dirty. We’d been told some rooms were still unrenovated, but the issue for us wasn’t that ours was old, it was that it hadn’t been clean. The indoor kids’ areas looked fun, but the toys were old and broken, and the train wasn’t running. Breakfast was crowded and the food didn’t impress us. I’d suggest a nearby coffee shop or grabbing combino sandwiches to eat in your room. They did have coffee, tea, and snacks available in the afternoon, plus drinks at night, which was nice. This isn’t a luxury hotel. Also, despite being family-friendly, there are no private onsens, so family members have to split up to bathe. We’ve stayed at better hotels in the area, so I’d check out other options too.
Camille L.
I’d read some worrying reviews, but we had a really lovely stay. The room was spotless and comfortable, and the kids enjoyed the play area. Staff were friendly, and even when breakfast and dinner were busy, things ran smoothly. Adults had a nice place to unwind too, with the free lounge bar open in the afternoon and evening. The hot spring facilities were easy to use with kids and felt family-friendly. Honestly, we had nothing to complain about. Highly recommend!
Noel
I slept poorly because the room got noisy early in the morning, with lots of children already up and possibly active in their rooms. The onsen was nice and kid-friendly, with a children's bathtub and foam cleanser provided. At check-in, a female staff member at the front desk said my family and I could enjoy the Night Lounge snacks even though we hadn’t bought dinner or breakfast. Maybe it was a language barrier. It might be clearer to say the night lounge is open to all hotel guests.
MALI F.
Those mountain views were great, and the breakfast buffet had unlimited soft-serve ice cream 🍦. The washing machines were clean and handy, and I loved the powerful, high-quality hairdryer. Grand Mercure Nasu Highland was a wonderful stay, and I’d gladly come back!
Amenities
Everything available at this property
General Services
49 available- Shopping on site
- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Smoking areas
- Smoke Free Property
- Gift shop
- Garden
- Fire Extinguisher
- Laundry
- Safe Deposit Box
- Luggage storage
- Transfer services
- Karaoke
- Ping Pong
- Temperature control for staff
- Personal protection equipment for staff
- Extra decontamination measures
- Temperature control for guests
- Additional Measures Against COVID 19
- Total number of rooms
- Number of floors (main building)
- hotel
- American Express
- JCB
- Diners Club
- MasterCard
- Visa
- Bus/Train station
- Check In Hour
- Check Out Hour
- Launderette
- 24 Hour Security
- Air conditioning in public areas
- Smoke detector
- Lift access
- Shop
- Luggage room
- Café
- Smoking area
- Highchairs
- Banquet hall
- Green Globe Certification
- Half Board With Non Alcoholic Drinks
- Half board with drinks
- All Inclusive With Non Alcoholic Drinks
- All inclusive with alcoholic drinks own brands
- All inclusive with alcoholic drinks top brands
- Non Smoking Establishment
Accessibility
2 available- Accessibility features
- Wheelchair Accessible
Internet
3 available- Free Wi Fi
- Internet
- Wi Fi
Parking
3 available- Parking
- Parking nearby
- Car park
Meals
8 available- Bar
- Breakfast
- Restaurant
- Vending machine
- Breakfast buffet
- Hot breakfast
- Buffet dinner
- Breakfast and dinner
Business Services
3 available- Fax and copy machine
- Conference Hall
- Conference room
Recreation & Wellness
2 available- Massage
- Sauna
Pool and beach
5 available- Swimming pool
- Outdoor pool
- Seasonal outdoor swimming pool
- Children swimming pool
- Children’s swimming area
Sports
2 available- Bike rental
- Table Tennis
Children
2 available- Playroom
- Children's playground
Room Amenities
5 available- Non Smoking Rooms
- Fridge
- Family room
- Hairdryer
- Bathtub
What's nearby
Explore attractions, restaurants and transport around the hotel
75 m 1 min walk
524 m 7 min walk
856 m 11 min walk
451 m 6 min walk
Attractions
20- Nasu World Monkey Park856 m 11 min walk
- Nasu Teddy Bear Museum1.0 km 13 min walk
- Nasuorugoru Museum (Nasu Music Box)1.3 km 16 min walk
- Treasure Stone Park1.4 km 18 min walk
- Trick Art Hall1.8 km 22 min walk
Restaurants
20- カフェロルモ451 m 6 min walk
- Cafe L'Olmo462 m 6 min walk
- なか家レストラン468 m 6 min walk
- 那須の恵み Mekke ブッフェ&マルシェ553 m 7 min walk
- 那須船のレストランもりもり屋663 m 8 min walk
Transit
20- グランドメルキュール那須高原リゾート&スパBus75 m 1 min walk
- りんどう湖ファミリー牧場Bus524 m 7 min walk
- 那須ワールドモンキーパークBus876 m 11 min walk
- 那須テディベアミュージアムBus948 m 12 min walk
- 那須とりっくあーとぴあBus1.0 km 13 min walk

Stay rules
Important conditions for your stay